Cambios y devoluciones

We put all our enthusiasm and love so that you feel the caress of Un Roce de Alas as soon as you have it on your hands, way before than on your feet. Unfortunately, we don’t always succeed in what we choose. That’s why you have 30 days, starting from the day you receive them, to be able to change them or return them.

Of course, it is essential that the socks have not been opened and are in perfect condition.  The total amount is subtracted from the receipt, but the customer pays the cost of return. If we are the ones who have made some kind of mistake, like sending you the wrong size or the product is defective... it is clear that Un Roce de Alas will change the product without any cost or you will be refunded the full amount.

Before returning or changing the product contact us, you can write to this direction: Indicating your order number and the reason for the return. We will contact you as soon as possible, to indicate the procedure.

In case of not receiving the item in its original packaging and with its label, the return will be canceled.